Available if you have been adversely affected by the fires. Examples:
- you have been seriously injured
- you're the immediate family member of an Australian citizen or resident who died
- your principal place of residence has been destroyed or must be demolished
- the inside of your principal place of residence has sustained major damage – eg smoke affected
- fire damage has exposed the inside of your principal place of residence to the elements
- your principal place of residence has been declared structurally unsound
- the inside of your residence has been affected by sewerage contamination
- you're the principal carer of a dependent child who has experienced any of the above.
How much can you get?
If you’re eligible you will get:
- $1,000 per adult
- $400 for each child under 16 years of age.
If you’re a member of a couple, you can both receive this payment. You and your partner will need to complete separate claims.
Proof of Identity
You will need to provide one document showing Proof of Birth or Proof of Arrival in Australia or you can provide any other approved documents that add up to the value of 50 points.
For example:
- Driver’s Licence (40 points)
- Bank card/statement (40 points)
- Medicare card (20 points).
How can you claim?
The fastest way to claim is over the phone by calling the Department of Human Services Disaster Recovery claim line on 180 22 66.
Phone lines are open 8 am to 8 pm (local time) Monday to Friday and 8 am to 5 pm (local time) Saturday and Sunday. If you prefer a language other than English call 131 202.
Claim forms can also be downloaded and completed. www.humanservices.gov.au
Claims can be lodged immediately and supporting documents provided within 28 days. You have until 30 June 2020 to lodge a claim.
MUA - we are here to help you
If you require assistance with completing claim forms; insurance claims; financial advice or other support, the MUA can help you. Call us on 02 9267 9134. We are available from 8.30AM – 5.00PM EST Monday to Friday to assist you.
